FAQ
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I provide structured support across three core areas:
Operations & Executive Support, Project & Systems Support, and Procurement & Vendor Support.
You can find full details on my Services page.
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I primarily work on a monthly retainer model, starting at a 10-hour minimum. You choose the number of hours you need each month, and I support you across any combination of my service pillars. Retainer hours renew monthly, giving you consistent, reliable support.
If a retainer isn’t the right fit, I also offer ad-hoc support at my hourly rate, with a minimum booking of 3 hours per month. This option is ideal for short-term tasks, overflow support, or one-off projects without an ongoing commitment.
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My current hourly rate is:
£30/hr
Retainers are billed monthly based on your selected number of hours.
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To ensure consistent workflow and availability, unused hours do not roll over.
This keeps projects and operations moving forward each month.
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On our discovery call, I’ll review your current workflows, priorities, and workload.
I’ll then recommend the most suitable retainer size based on your needs.
As a guide:
10 hours/month = essential weekly support
20 hours/month = ongoing operations + project support
30 hours/month = deeper, multi-area support
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Yes. If you have a one-off task or a short-term project (e.g., systems setup, workflow improvements, data clean-up, vendor sourcing), I can provide a tailored project quote based on scope and estimated hours.
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Common tools include:
Notion, ClickUp, Asana, Trello, Google Workspace, Microsoft 365, Slack, Zoom, Excel, Google Sheets, and various procurement/vendor systems.
I’m quick to learn new tools if your business uses something different.
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I work remotely and flexibly, generally across Monday–Friday.
I will always confirm expected response times and preferred communication methods during onboarding.
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I adapt to what works best for your business.
Most clients use a mix of:
Email
Slack or Teams
ClickUp/Notion comments
Weekly or bi-weekly check-ins
Communication expectations are agreed during onboarding.
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Invoices are issued monthly in advance, and payment is required before work begins.
Payments can be made via Stripe, Wise, PayPal or bank transfer (depending on your location).
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Yes.
All clients receive a clear service agreement outlining:
Scope
Payment terms
Confidentiality
Expectations
Cancellation terms
This ensures transparency for both sides.
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Book a discovery call
Discuss your needs and priorities
Review recommended package
Sign your service agreement
Complete onboarding
Support begins
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I support:
Founders
Small businesses
Coaches & consultants
E-commerce brands
Service providers
Product-based businesses
Startups
If you value structure, clarity and reliable support, we’re a good fit.
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That’s completely normal.
Our discovery call is designed to bring clarity.
You only need a general sense of where you want more support — I help identify the rest.
Still Have Questions?
Email
amy.campbell@amymadeleine.com