FAQ

  • I provide structured support across three core areas:

    Operations & Executive Support, Project & Systems Support, and Procurement & Vendor Support.

    You can find full details on my Services page.

  • I primarily work on a monthly retainer model, starting at a 10-hour minimum. You choose the number of hours you need each month, and I support you across any combination of my service pillars. Retainer hours renew monthly, giving you consistent, reliable support.

    If a retainer isn’t the right fit, I also offer ad-hoc support at my hourly rate, with a minimum booking of 3 hours per month. This option is ideal for short-term tasks, overflow support, or one-off projects without an ongoing commitment.

  • My current hourly rate is:

    • £30/hr

    Retainers are billed monthly based on your selected number of hours.

  • To ensure consistent workflow and availability, unused hours do not roll over.

    This keeps projects and operations moving forward each month.

  • On our discovery call, I’ll review your current workflows, priorities, and workload.

    I’ll then recommend the most suitable retainer size based on your needs.

    As a guide:

    • 10 hours/month = essential weekly support

    • 20 hours/month = ongoing operations + project support

    • 30 hours/month = deeper, multi-area support

  • Yes. If you have a one-off task or a short-term project (e.g., systems setup, workflow improvements, data clean-up, vendor sourcing), I can provide a tailored project quote based on scope and estimated hours.

  • Common tools include:

    Notion, ClickUp, Asana, Trello, Google Workspace, Microsoft 365, Slack, Zoom, Excel, Google Sheets, and various procurement/vendor systems.

    I’m quick to learn new tools if your business uses something different.

  • I work remotely and flexibly, generally across Monday–Friday.

    I will always confirm expected response times and preferred communication methods during onboarding.

  • I adapt to what works best for your business.

    Most clients use a mix of:

    • Email

    • Slack or Teams

    • ClickUp/Notion comments

    • Weekly or bi-weekly check-ins

    Communication expectations are agreed during onboarding.

  • Invoices are issued monthly in advance, and payment is required before work begins.

    Payments can be made via Stripe, Wise, PayPal or bank transfer (depending on your location).

  • Yes.

    All clients receive a clear service agreement outlining:

    • Scope

    • Payment terms

    • Confidentiality

    • Expectations

    • Cancellation terms

    This ensures transparency for both sides.

    1. Book a discovery call

    2. Discuss your needs and priorities

    3. Review recommended package

    4. Sign your service agreement

    5. Complete onboarding

    6. Support begins

  • I support:

    • Founders

    • Small businesses

    • Coaches & consultants

    • E-commerce brands

    • Service providers

    • Product-based businesses

    • Startups

    If you value structure, clarity and reliable support, we’re a good fit.

  • That’s completely normal.

    Our discovery call is designed to bring clarity.

    You only need a general sense of where you want more support — I help identify the rest.

Work With Me

Still Have Questions?

Email
amy.campbell@amymadeleine.com